Custom Chatbot

Unlike template-based bots that rely on rigid "if/then" logic, our custom AI chatbots are trained specifically on your business data, documents, and website content. This allows the bot to understand natural language, handle complex queries, and provide helpful, human-like responses instead of hitting a dead end. For example, a pest control client of ours wanted a customer service bot to help reduce the call volume their team was facing. This bot was trained on their website content, pest control equipment PDF documents, their CRM documentation and other useful information that wasn’t previously accessible without a phone call.

Yes. To ensure a seamless workflow, our platform supports integrations with CRMs and SMS. This means leads captured by the bot are instantly synced to your sales team, and conversations can even transition from web chat to text messaging for better follow-up. We can connect to any major CRM like hubspot, salesforce or Mailchimp, as well as niche tools like booking engines for hotels and attractions if they provide API access.

While the AI handles the majority of FAQs and lead qualifying, there are times when a human touch is needed. Our system allows for an easy human handoff, notifying your team when a complex issue arises so a live agent can jump into the conversation and provide personal assistance. This “human handoff” can be implemented at any point in the conversation depending on your goals e.g. as soon as someone indicates wanting to purchase/book or only if it’s specifically requested.

Absolutely. We build specialized bots like Tour Schedulers for Senior Living to validate prospect needs and Product Finders for Manufacturers to navigate extensive catalogs. Each bot is tailored to the unique conversion goals of your specific industry. For example, a Manufacturing client of ours asked if we could support them by building an internal chatbot for their engineers to easily browse through thousands of technical PDF documents using natural language. This is something we can definitely help with.

Yes. For regional and tourism portals, we offer an Itinerary Builder feature. The AI interacts with visitors to learn their preferences, such as interests, budget, and duration of stay, and generates a personalized plan to explore the local area. For areas like the Adirondacks where there is so much to explore over a wide area, these itinerary builders that put a focus on the brands and business that you want to feature are becoming an essential part of travel planning.

Yes, our platform supports visual queries, allowing users to interact with the bot using images. This is particularly useful for product identification or support requests where a picture can describe a problem more accurately than text. While this is an additional feature due to the number of tokens/API calls needed to support images, there are some great uses such as a bug identifier that tells the user if a pest control company can provide services for the pest.

Beyond customer-facing roles, our bots act as an internal Knowledge Base. By making your company’s internal documents instantly searchable, your team can find policy information, technical specs, or training materials in seconds without digging through folders. These types of bots are not accessible to external users and can be hidden using a custom link or protected with usernames and passwords.

Our process involves four key stages: Discovery (identifying goals), Research (analyzing competitor responses), Implementation (building and training the bot), and Measurement (tracking lead conversion and performance improvements). We handle the technical heavy lifting to ensure a smooth launch.